When a disenroll action is initiated, sometimes the device gets removed instantly from the portal. However, in certain cases, we need to manually remove the devices using Mark as Disenroll action. Why does that happen so?
Hey, Thanks for reaching out to us.
For the disenrollment action to get completed on a device, the device has to be connected to a network. If it is not, the device might not be completely removed from the MDM control and the device entry might not get removed from the device list under the Manage tab. In such cases, the ‘Mark as disenrolled’ option is used.
Hope this helps!
Cheers!
Grace Baker
Hexnode MDM
14 February 2020