Enabling Remote Control on Android devices using Hexnode MDM

Hey, Thanks for reaching out to us.

Hexnode can let administrators remotely view and control the devices. The Remote view app has to be first installed to remotely view the devices. You can then navigate to Admin-> General settings-> Remote View and Control Settings to find the option for enabling Remote View and Remote Control. Please note that the remote control is supported only on Samsung Knox and Rooted Android devices.
To start the remote session, navigate to Manage-> Devices, click on the device and you will be directed to the Device Summary page. Click on Start Session for the remote view window to appear. You can use the mouse to perform individual clicks and virtual keyboard for typing text. Home, back and recent buttons can be used for navigation and thus enforce complete control over devices. Click on the Stop button to end the remote session.

Check out the help doc on remote control to get more info.

Cheers!
Grace Baker
Hexnode MDM

Does the remote control asks any permission to the device to do remote control?

Hey, Thanks for reaching out to us.

In the case of Android devices, a prompt asking for permission will appear on the device screen when you try to remotely view the device for the first time. You can check the option ‘Do not show’ and grant the permission to allow unattended access. If the option is not enabled, the user will have to grant permission every time the admin requests for remote view.

Cheers!
Grace Baker
Hexnode MDM

What ports are to be kept open for the remote view of Android devices to be possible?

Hey, Thanks for reaching out to us.

The following ports have to be kept open for enabling the remote view feature:

1. Port 80- The default application port used while installing the Hexnode MDM.
2. Port 443- Used for secure and encrypted connection between mobile devices and Hexnode MDM.
3. Port 3478- TCP and UDP.
4. Port 5349- TCP.

Hope this helps!

Cheers!
Grace Baker
Hexnode MDM

Regarding the ports mentioned above – which are inbound and which are outbond?

Hello @Mike-Denby, welcome to Hexnode Connect!

We no longer use port 80, and ports 443, 3478 and 5349 are all bidirectional in nature.

Please feel free to reach out to us in case of any of any further questions.

Best regards,
Chloe Edison
Hexnode UEM