I have sent the enrollment requests but my users tell me they have failed to receive it. What might be the reason?
Hey, Thanks for reaching out to us.
For the users to receive the enrollment requests via email:
- Confirm that you have enabled the authentication mode via email. Go to enroll-> Settings-> Requests Mode and check Email. Under Authentication Modes, check Enforce authentication and click on Save.
- Please check if the mail has fallen into the junk/spam folder.
- Check if your anti-virus has blocked the request from being sent.
- If the POP/IMAP setup is configured, ensure that it is not blocking the enrollment requests from being sent.
- Verify the validity of the email and confirm it is not in the blocked list.
- Confirm that the Hexnode domain is not blocked by spam/firewall filters.
- Check the on-premise configuration and check if the mail configurations have been correctly applied.
Cheers!
Grace Baker
Hexnode MDM
20 April 2020