Reply To: Users not receiving the Hexnode enrollment requests.

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

For the users to receive the enrollment requests via email:

  • Confirm that you have enabled the authentication mode via email. Go to enroll-> Settings-> Requests Mode and check Email. Under Authentication Modes, check Enforce authentication and click on Save.
  • Please check if the mail has fallen into the junk/spam folder.
  • Check if your anti-virus has blocked the request from being sent.
  • If the POP/IMAP setup is configured, ensure that it is not blocking the enrollment requests from being sent.
  • Verify the validity of the email and confirm it is not in the blocked list.
  • Confirm that the Hexnode domain is not blocked by spam/firewall filters.
  • Check the on-premise configuration and check if the mail configurations have been correctly applied.

Grace Baker
Hexnode MDM