Reply To: Device in kiosk shows wrench icon

#6280
AvatarGrace Baker
Moderator
2 pts

Thanks for the reply.

The reason for the wrench icon appearance on the device is that the device does not support silent app installation. Because of this, you will have to tap on the icon and manually install the apps. You will be able to install Enterprise apps silently on Samsung Knox, LG GATE and Kyocera devices.

However, for installing the app by clicking on the wrench icon, you will have to enable the installation from unknown sources.
Please navigate to Android-> Advanced Restrictions-> Allow App Settings and enable the option ‘Install from unknown sources’ in the kiosk policy. Click Save.

Check out our help doc on Silent installation of Android apps for more info.

Cheers!
Grace Baker
Hexnode MDM