Reply To: Failed Location Scans in iOS devices

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

The possible reasons for the failure of a location scan are:

  1. The device is not connected to a network.
  2. The device is powered off.
  3. Location services have been disabled.
  4. The policy for location tracking has not been successfully associated with the device.

In the case of iOS devices, please confirm that the Hexnode MDM app is installed on the device. Ensure that the devices are connected to a network and location services are enabled on the device. The Location Tracking option under General Settings also should be enabled in the policy.

Need more help? Check out our troubleshooting doc on reasons for location tracking to fail.

Grace Baker
Hexnode MDM