Reply To: remove a device that is no longer available in MDM

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

If the ‘Mark as Disenrolled’ action has been initiated on a device, the device cannot be re-enrolled to the portal retaining all the configurations that were previously set on the device. On trying to enroll the device again into Hexnode, the device will be treated as a fresh entry.
If the Hexnode MDM agent was removed from the device end, the device could be re-enrolled to the portal retaining the configurations that were previously set on the device.
Navigate to Enroll-> Settings -> Re-enrollment options. You will be able to find the following options:

  • Enroll as a new device: On enabling the option, the device on re-enrollment, will not retain any configurations that were previously set on it.
  • Retain configurations and change owner: The device on re-enrollment will retain all the configurations that were previously set on it if the option is enabled.

Enable the option based on your requirement and click on the Save button at the bottom of the page.

Wanna know more? Check out Re-enrollment options.

Grace Baker
Hexnode MDM