Reply To: Time taken to Scan Device Location

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

This is due to the updates made in the portal. Please navigate the Manage tab and click on the desired device. You will be directed to the Device Summary Page. Navigate to the Action History subtab. Here you will be able to see the list of actions that were pushed to the device, along with the details. The details include the time at which action was initiated, status of the action, finished time, etc. If an action shows ‘failed’ status, hover over the mouse on the icon next to failed status to know the failure reason.

Grace Baker
Hexnode MDM