Reply To: Technician Limit

AvatarGrace Baker
2 pts

Hey, Thanks for posting the query.

Yes, you can additional technicians. Kindly follow the below steps for the same:
1. On your Hexnode MDM console, navigate to Admin > Technicians and Roles.
2. Click on Add Technician on the top left corner.
3. Enter the display name and the username for the technician.
4. Choose a specific technician role: Admin, Reports Manager or Apps and Reports Manager.
5. Enter a password and repeat it for confirmation.
6. You can enable/disable the two-step verification. The option is enabled by default.
7. Choose the maximum failed login attempts for a technician after which the CAPTCHA will be enabled.
8. Click on save
The power of a technician is based on the role assigned to him. Any of the following three roles can be assigned to a technician, each of varying potential:
Admin: Admins have full privileges, access to all the features in the portal.
Reports Manager: Reports managers can access only the reports tab and the features in there.
Apps and Reports Manager: Apps and Reports managers have access to the features in both the Apps and Reports tabs.
The ‘Super Admin’ role is assigned only to the user who signs up for the portal.

Hope this helps!

Kindly use the link for reference.



Grace Baker

Hexnode MDM