Reply To: Changing the assigned user of a device enrolled in Hexnode

#3777 Score: 0
AvatarThomas Specter
Moderator
2 pts

Hello Ruben,
Thanks for reaching out to us.
Yes, it is possible to change the existing user of a device to a new one. On the remote actions area of any device, upon clicking “Change Owner”, a popup will open assisting you in the process.
Here you can change the user after three steps.
You will have to choose which domain you want to select a user from amongst all your available, configured domains.
Then, you must choose which user you want to assign your device to.
There is an option available to delete the old user’s location history. Checking this option will delete the location history of the device while enrolled with the old user.

CF-2.docx 2019-10-23 22-02-12

You will just have to click “Assign” to enroll the device under your new user.
You can also refer to https://www.hexnode.com/mobile-device-management/help/assign-a-device-to-a-new-user-using-hexnode-mdm/.

Cheers!
Thomas Specter
Hexnode MDM