Reply To: Stuck in Android Kiosk mode

AvatarAmy Watson

Hi Eric!
First of all, ensure that factory reset is enabled. If the device is offline, try to connect it to a network and log in to the Hexnode MDM console. Head onto the Policies tab -> Choose the policy/policies applied to the device -> Android Settings -> Advanced Restrictions -> Enable Allow Factory reset.
If none of the methods for exiting Kiosk mode work out for you, as a last resort, make sure that the device is online and re-enable Safe Mode (if disabled previously), and boot the Samsung Knox device into Safe ModeDisable power button under Kiosk Settings -> Peripheral Settings should be unchecked, and Users can turn device Off enabled. Allow MDM Administration removal under Android Settings -> Restrictions should be enabled. The Hexnode MDM app can be uninstalled now.

Amy Watson
Hexnode MDM