Reply To: Two instances of the same device on the portal

AvatarHexnode Support
6 pts

Hey Troy! This would happen because the disenrollment action has not been performed, make sure you initiate the “disenroll device” action, here is how it is done

1. Go to Management tab.

2. Click the name of the device

3. Click Actions and select Disenroll Device. You would be prompted to enter the password of your portal, once that is done, the action would be initiated.

4. Click Actions again, Now, the Mark as disenrolled option would be visible, select it, type in your portal password and hit Go.

The duplicate instance would now be marked disenrolled and will no longer show up under Management > Devices.

Thanks and regards
Evalyn Paul
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