Reply To: Device re-enrolls as a new one

#14329
AvatarCatherine George
Moderator
2 pts

Coincidentally, @luuk @anaya both your queries lead to the same answer.

Here’s is a workaround that will help you fetch the personal recovery key on the Device Summary for a device either encrypted before enrolling it or re-enrolled as a new one in Hexnode.

  1. Open the Terminal application on the Mac.
  2. Run the following command in Terminal:
    sudo fdesetup changerecovery –personal
    The new recovery key will be displayed in terminal.
  3. Open the Hexnode MDM agent app on the device and click SYNC.
  4. Next, log in to the Hexnode portal.
  5. Navigate to Manage > Choose the device > Actions > Scan Device.
  6. An option to decrypt the FileVault recovery key will be displayed under the Security Info of the device. (Device Info > Security Info > FileVault)
  7. Click Decrypt.
  8. The key will be displayed next to FileVault Recovery Key.

Good luck,

Catherine George

Hexnode UEM