Reply To: Waiting on hexnode portal for long

#14028
AvatarJenson
Participant
1 pt

Hey @jenson,
Thank you for reaching out to us!

Slow website loading time can be due to several reasons.

  • The page may take time to load if multiple device actions have been queued. Cancel any devices actions that have been queued by clicking on the cross icon corresponding to the device action on the Action History page.
  • The login page takes time to load when using two-factor authentication. The slow response time of the configured custom email server may be the reason. To rectify this, head over to Admin > Email and select Reset to set Hexnode as the default mail server.

To learn more about the various reasons for slow website loading time, head over to our troubleshooting guide. If the problem persists, don’t hesitate to contact our support staff for a portal checkup.

Hope that helps your query.

Johan Blake
Hexnode UEM