Reply To: Wi-Fi on AE device owner

#13460
AvatarCatherine George
Moderator
2 pts

Hi @johana,

It seems not to be an issue.

The message Unknown SSID occurs when Hexnode is unable to fetch the SSID from the device. Hexnode requires the device to have the location services turned on and the location permission granted for the Hexnode app to retrieve the SSID.

No matter how the devices are enrolled, it is a requirement for all types of Android devices. The generic devices would have shown the SSID because these configurations would have been done already.

Kindly enable these settings on the device. Then, perform a Scan Device action. The SSID will soon be reflected on the portal.

Feel free to contact us for more queries

Catherine George

Hexnode UEM