Reply To: Unable to authenticate with Google on iPhones

#13206
AvatarJeff Black
Moderator
1 pt

Hi Bobby,

Hope you are doing well,

Currently, the option for Google authentication for enrolling your iPhone devices is not available due to the restrictions set by Google auth. This regards the web view that is being used to be insecure for iPhone devices, however for the iPad and Mac devices, Google would consider this secure. The need for web view is because the enrolment is being done during the set-up process of the device and at such a stage, the device would be incapable of launching a browser.

Unfortunately, this is not something that we can control from our end and this shortcoming is due to the standards that have been set by Google for IOS devices. Our team is looking into the different possibilities of getting this done and should we find a method to overcome this obstacle, we shall have this implemented.

As a workaround, you could have the users assigned to the corresponding devices after the enrolment is completed from Manage > click on the device name > Actions > Change owner. Alternatively, you could make use of a CSV file to have the devices added to the portal as pre-approved devices with the required users added for each of the device entries. After setting the enrolment settings of the device to be open enrolment, you may proceed to enrol the devices without authentication and they shall be mapped to the pre-approved device entries.

Here is a detailed help doc to guide you through the pre-approved enrolment of devices https://www.hexnode.com/mobile-device-management/help/pre-enrollment-of-devices-hexnode-mdm/

We sincerely hope you and your loved ones take care and stay safe. Have a great day.

Cheers!
Jeff Black
Hexnode MDM.