Reply To: Granting permission to Hexnode app after installation

Deborah TimothyDeborah Timothy

Hello Jamie,

Thank you for reaching out to us. Check if you can see any apps with Display/Draw over other apps or Device Overlay permission. Try granting the permission to Hexnode app after disabling the permission for all these apps. Since you cannot see the feature itself, it might be because your OEM does not allow the users to grant permission for apps to draw over other apps. The OEMs can decide if the user should be allowed to grant/deny permissions. You cannot enable the Draw over other apps permissions if your OEM does not provide it. Try to reach out to the device manufacturer to know if there is any workaround.

Deborah Timothy
Hexnode UEM