Reply To: How to find out if a device supports work profiles?

#11911
LeightenLeighten
Participant

Not able to enroll some Samsung devices to the portal. Got the strange error: “Cannot create a work profile – The security policy prevents the creation of a managed device because a custom os is or has been installed on this device”. strange because the devices have enrolled before in the same portal which means work profile is supported. And there is no custom OS. What to do?