Reply To: Manage Enterprise Google Play accounts with multiple users

#11191 Score: 0
Chris ColemanChris Coleman
Moderator
-1 pt

Hey Fermin,

Thank you for reaching out to us!

You can change the email address of the Android Enterprise account by changing the Owner from the Admin Settings page in the Managed Google Play Console. Since you cannot change the email address of the current Owner, you need to create a new user and make them a second Owner and delete the previous Owner. Changing the Owner will not lead to disenrollment of your devices. Only the email address of the Android Enterprise account will get replaced. Follow the steps given below to change the Owner(email) of your Android Enterprise account:

  1. Sign in to Managed Google Play console.
  2. Click on Admin Settings from the menu on the left side.
  3. Click on “+” and enter the new email address to add a new Admin user account.
  4. Once a new admin user is created, click on the edit icon beside the newly created account.
  5. Change the role from Admin to Owner by clicking on the dropdown beside the email address and click on Update.

The email address of your Android Enterprise has been changed and now you will be able to enroll your device in the Android Enterprise program using the newly added email address. However, if you don’t have the current credentials to access the work account, you will not be able to add an alternate email address. Once you have created a new Owner for the work account, you can delete the previous Owner of the account by navigating to Edit icon > Delete.

Hope this answers your query.

Cheers!
Chris Coleman
Hexnode UEM