Reply To: Crash Report of an application

Chris ColemanChris Coleman
-1 pt

Hey Leah,

Thank you for reaching out to us and coming up with an interesting question!

We do have an option to obtain the feedback of certain applications from the portal. However, we will only be able to obtain the feedback of certain managed Google apps which support this feature.

Follow the steps given below to obtain the app feedback of those supported applications:

  1. Go to Manage tab and select your device.
  2. Click on Actions and select the “Request Application Feedback” option.
  3. A feedback request will be sent to the device, and the feedback of every supported app on the device will sync to the Hexnode console.
  4. Now you can navigate to the Applications sub-tab and find the application for which you need to obtain the app feedback.
  5. Click on the Gear icon corresponding to the app and click on View Feedback.
  6. Now you can click on the Sync icon to get the latest feedback of the application.

Every time you click on the Sync icon, the latest feedback of the application will be generated in the window.

Hope this helps you in answering your query.

Chris Coleman
Hexnode UEM