Reply To: Remote view on Android shows Connecting

Zach GoodmanZach Goodman
5 pts

@Floris, the broadcast message feature on Hexnode UEM is a unidirectional operation, a sent status on the Action History indicates the message has been sent successfully to the Hexnode server and will be delivered on the device. It does not confirm the message has been received by the device. It works somewhat like the single tick, double tick systems on popular messaging platforms. ‘Sent’ status here is equivalent to a single tick on the sent message.

You can know if the message was seen from Manage > Devices > [choose the device] > Messenger.

Anyway, coming back to the issue. You have mentioned no VPN/firewall restrictions on the device from your side, but we have a possibility the user is using their own version of a VPN/firewall. You could check with the user about that. That should fix your issue.

Zach Goodman
Hexnode UEM