{"id":7116,"date":"2021-01-05T12:00:43","date_gmt":"2021-01-05T06:30:43","guid":{"rendered":"https:\/\/www.hexnode.com\/blogs\/?p=7116"},"modified":"2022-06-24T12:11:54","modified_gmt":"2022-06-24T06:41:54","slug":"apple-device-management-and-endpoint-security-for-fully-remote-teams","status":"publish","type":"post","link":"https:\/\/www.hexnode.com\/blogs\/apple-device-management-and-endpoint-security-for-fully-remote-teams\/","title":{"rendered":"Apple@work: Apple device management for fully remote teams"},"content":{"rendered":"

Workplaces are constantly evolving.\u00a0<\/span>Even before the<\/span> advent of<\/span> the Covid-19 pandemic, t<\/span>he trend of working remotely<\/a> wa<\/span>s<\/span>\u00a0gradually<\/span>\u00a0gaining traction<\/span>.\u00a0<\/span>Now, when more and more<\/span>\u00a0<\/span>employees are working from home or from remote places, the\u00a0<\/span>responsibilities of the IT admin\u00a0<\/span>remain<\/span> the same: to manage, secure, and\u00a0<\/span>protect the devices, users, and corporate resources. <\/span>\u00a0<\/span><\/p>\n

At HexCon20, we had the opportunity to listen to an illuminating<\/span>\u00a0breakout<\/span>\u00a0session\u00a0<\/span>by\u00a0<\/span>Bradley Chamber<\/span>s<\/span>, an author at 9to5Mac with\u00a0<\/span>more than 11 years of experience at Apple device management.<\/span>\u00a0The scene of Apple Enterprise Management<\/a> is very different now than that of 10-11 years ago.\u00a0<\/span>\u00a0<\/span><\/p>\n

One of the things that is unique with technology is that you are never done with technology.<\/span><\/p>\n

-Bradley Chambers<\/p><\/blockquote>\n

\u00a0<\/span>Bradley spoke about the different responsibilities of an IT admin and methods to secure, troubleshoot, and manage the remote Apple <\/span>endpoints.<\/span>\u00a0In this blog, we have attempted to cover the key points discussed<\/span>\u00a0in the session<\/span>.<\/span>\u00a0<\/span><\/p>\n

Supporting End Users in a\u00a0<\/span><\/b>Remote Work World<\/span><\/b>\u00a0<\/span><\/h2>\n

Working remotely is no longer an option to be mulled over. It is a legitimate way to work followed globally. Throughout the session, Bradley discussed the<\/span> different steps that need to be taken to support the end-users working remotely.<\/span>\u00a0From device deployments to device\u00a0<\/span>repairs and off-boarding, we get an idea of managing the endpoints remotely<\/a> throughout the device lifecycle.<\/span>\u00a0<\/span><\/p>\n

Shadow IT vs Remote IT<\/span><\/b>\u00a0<\/span><\/h3>\n

\"Apple<\/a><\/center>
Bradley Chambers highlights the differences between Shadow IT and Remote IT<\/em><\/center>What is Shadow IT?\u00a0<\/span>Consider a situation when the existing tools of your organization don\u2019t meet the <\/span>employee needs. When faced with such a situation, it is possible that the employee seeks out an external solution outside the purview of the I<\/span>T department.<\/span>\u00a0<\/span>Employing such external IT solutions\u00a0<\/span>without the knowledge of the central IT department is Shadow IT.<\/span>\u00a0<\/span><\/p>\n

How to get rid of Shadow IT?<\/span>\u00a0<\/span>It is simple.\u00a0<\/span>The IT department should make sure that while choos<\/span>ing<\/span>\u00a0<\/span>an<\/span>\u00a0IT solution, they take into consideration the needs of the organization and its employees as a\u00a0<\/span>whole.\u00a0<\/span>\u00a0<\/span><\/p>\n

Is Remote IT any different from Shadow IT?\u00a0<\/span>Of course,<\/span>\u00a0it is. Unlike Shadow IT, there is no unauthorized third-party applications or solutions deployed. In Remote IT, the IT admin\u00a0<\/span>enables the users to\u00a0<\/span>leverage tools\u00a0<\/span>and resources even though the admin has no direct access to the device.\u00a0<\/span>\u00a0<\/span><\/p>\n

A \u201cNew Network\u201d in the \u201cNew Normal\u201d<\/span><\/b>\u00a0<\/span><\/h3>\n

Traditionally, the security of the network was built around the \u201cperimeters\u201d that isolated the internal servers f<\/span>rom the external networks.<\/span>\u00a0As long as the perimeter was secured, the network would also\u00a0<\/span>be considered<\/span>\u00a0to be secured.<\/span>\u00a0The concept works fine un<\/span>til the attack comes from within. How to secure the networks completely?<\/span>\u00a0Hence, the revolutionary Zero Trust security concept<\/a> of \u201cNever trust, always verify\u201d<\/a> arose.\u00a0<\/span>\u00a0<\/span><\/p>\n

As Bradleys states, \u201cIn Zero Trust networking environment, everything is assumed to be insecure by default. Only after passing a checklist, the\u00a0<\/span>devices and users are deemed to be secure.<\/span>\u201d<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

Deploying devices<\/span><\/b>\u00a0<\/span><\/h3>\n

\"Deploying<\/a><\/center>
Apple device deployment<\/em><\/center> <\/p>\n

There are two main aspects in device deployment. The first one is a no-brainer \u2013 Configuration management<\/span>, i.e., setting up the devices\u00a0<\/span>correct<\/span>ly with all the proper configurations. The second aspect is logistics<\/span> \u2013 how do you actually order the devices and ensure that it reaches the end-users?<\/span>\u00a0<\/span><\/p>\n

\"Apple<\/a>\u00a0<\/center>For enterprises focus<\/span>ed<\/span>\u00a0on Apple<\/span>, tools like Apple Business<\/a> \/School Manager and Apple\u2019s online business portal help in easing the process of device deployment.\u00a0<\/span>The online business portal allows you to view and purchase business devices. While you can ship<\/span>\u00a0it after purchasing, Bradley suggests a simpler way \u2013\u00a0<\/span>dropshipping<\/span> the device to the end-users<\/span>.\u00a0<\/span>\u00a0<\/span><\/p>\n

An important step in device deployment is to select a suitable MDM solution<\/a> and integra<\/span>te it with your Apple Business Manager account. Using Apple\u2019s Device\u00a0<\/span>Enrollment<\/span>\u00a0Program, the admin can<\/span>\u00a0use the device serial numbers to<\/span>\u00a0<\/span>deploy devices in bulk\u00a0<\/span>by automatically apply<\/span>ing<\/span>\u00a0the configurations and settings when the user turns on the device<\/span>\u00a0for the first time.\u00a0<\/span>\u00a0<\/span><\/p>\n

How to enable users to support themselves?<\/span><\/b>\u00a0<\/span><\/h3>\n

There is no guarantee that the remote workers would have regular uninterrupted IT support that they would otherwise enjoy in a typical workspace.<\/span>\u00a0The remote workforce should be independent enough to troubleshoot and resolve minor issues on their own to reduce the dependenc<\/span>y on IT.<\/span>\u00a0<\/span><\/p>\n

The first step in increasing autonomy is<\/span> having\u00a0<\/span>well-developed<\/span>\u00a0documentation that the users can easily follow.\u00a0<\/span>W<\/span>hat goes wrong in general and how to fix it?<\/span>\u00a0If the issue is not fixed even after the basic troubleshooting, the IT can swoop in to help with tools like remote access.\u00a0<\/span>\u00a0<\/span><\/p>\n

Remote app installation and Remote Access tools<\/span><\/b>\u00a0<\/span><\/h3>\n

\"Remote<\/a><\/center>
Remote app deployment<\/em><\/center> <\/p>\n

Installing applications remotely can be done either at the initial device deployment or at a later time when new applications need to be installed. There are two types of applications: apps from the App Store and apps that are not.\u00a0<\/span>Installing apps from the App Store remotely is a piece of cake for Apple devices. Go to your Apple Business Manager account, purchase<\/span>\u00a0licenses of<\/span>\u00a0the<\/span>\u00a0needed<\/span>\u00a0apps from the Apps and Books and deploy these\u00a0<\/span>using your MDM solution.\u00a0<\/span>For apps that are not in the App Store, the enterprise apps can<\/span>\u00a0be uploaded and deployed by your MDM solution<\/span>.\u00a0<\/span>If you are new<\/span>\u00a0to Apple Device Management<\/span>, I wou<\/span>ld strongly suggest you to t<\/span>ry the 14-day free trial of <\/span>Hexnode<\/span>\u00a0MDM to get an idea<\/span>\u00a0about the whole process.<\/span>\u00a0<\/span><\/p>\n

<\/div><\/div>
Sign up now<\/h5>

Try Hexnode for 14 days absolutely FREE of cost!<\/p>

\"Device<\/a><\/center>
Handling device repairs<\/em><\/center> <\/p>\n

There are many things that could go wrong with the device, either accidentally or some technical issue. For remote work, it would spell disaster if the device cannot be used. How can you handle the repairs remotely? One method is to maintain a business relationship with Apple and setup repairs at the local Apple store. The users can directly take their damaged device to the nearest Apple store and get their devices repaired. What happens when there is no Apple store in the vicinity of the user? It is recommended to find the nearest Apple authorized reseller and get the repairs done there. If there aren’t any authorized resellers nearby, the admin would have to take additional measures such as dropshipping a new device to the user and repairing the older one in the meantime. It is recommended to keep some spare devices handy for such scenarios. The priority here is to prevent any loss of the employee’s time.<\/span>\u00a0<\/span><\/p>\n

Employee On-Boarding and Off-boarding<\/span><\/b>\u00a0<\/span><\/h3>\n

When a new employee is hired by the company, the employee has to be given access to different services such as the corporate email address, file sharing, HR software and so on. Similarly, when the employee leaves the company, access to these services has to be revoked. The admin has to ensure that the on-boarding and off-boarding process scales to remote work environments.<\/p>\n

Concluding Remarks<\/span><\/b>\u00a0<\/span><\/h3>\n

Soon, the majority of the workforce is going to be remote. The IT admins need to reconsider the existing device management and security practices. Bradley discussed with us the basics of remote management of Apple devices. Follow @bradleychambers<\/a> on Twitter or contact him at Bradley@9to5mac.com<\/span><\/a> to discuss more on the topic. You can always contact support@hexnode.com<\/a> or ping Hexnode chat support for any queries or help.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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The question may arise, does Shadow IT pose any problems?<\/span>\u00a0<\/span>The answer is a<\/span>\u00a0definite<\/span>\u00a0yes.\u00a0<\/span>T<\/span>he requirements are satisfied temporarily, but the central IT department has no means to control or audit the external solution.<\/span> The IT department is responsible for the company\u2019s data and security<\/a>.\u00a0<\/span>If the<\/span>\u00a0other departments use solutions with<\/span>out the IT department\u2019s involvement,\u00a0<\/span>chances are that these solutions may not comply with the compliance and security goals of the organization.\u00a0<\/span>\u00a0<\/span><\/p>\n