Alessia
Forster

Hexnode vs Kaseya: A guide for better decision making

Alessia Forster

Oct 6, 2021

10 min read

What do you think our organizations are? Does the idea of comparing our organizations to a collection of endpoints seem out of the world. I don’t think so! These endpoints can be compared to the entry points capable of either restricting or letting in vulnerabilities. So, I guess that accurately points out the relevance of these endpoints in deciding an organization’s safety. And this brings forth yet another critical aspect-the need for endpoint management solutions.

Making a choice can be difficult, especially when you are not really sure what you are supposed to look for in a particular solution! If you were searching for a UEM solution, Hexnode and Kaseya are two names you would have heard. Here we attempt to address your dilemma of Hexnode vs. Kaseya.

What is Hexnode?

Hexnode is a Unified Endpoint Management (UEM) solution that makes it easier to manage your BYOD and corporate-owned devices in your organization and allows secure access to the apps and data in it. Solutions offered include:

  • Mobile Device Management
  • Mobile Application Management
  • Mobile Expense Management
  • Mobile Security Management
  • Mobile Content Management
  • Bring Your Own Device
  • Kiosk Lockdown management
  • IoT Management
  • Rugged Device Management

“A great cross-platform MDM with excellent customer support!”

Eric B, IT Manager, Food Production, Mid-Market (51-1000 employees)

No platform comes without flaws. Some of Hexnode’s cons pointed out in customer feedback forums include some features missing during the initial setup, which was later added by the support and some other random glitches that were easily solved by reaching out to the support.

What is Kaseya VSA?

Kaseya VSA is an integrated platform that automates your IT services. It integrates many management capabilities into a single platform. Its features include;

  • Remote monitoring
  • Remote control
  • Patch management
  • Monitoring
  • AV/AM
  • Process automation
  • Backup etc.

“The visual design of Kaseya is very pleasant on the eyes. It’s so easy to spot tickets coming in from different queues, updates and more thanks to its smart design. I’ve used other systems with bland formatting that makes all your tickets blend together; this isn’t the case with Kaseya.”

Jason W, Information Technology and Services (501-1,000 employees)

Kaseya has always been a popular IT service platform. However, recently Kaseya had become the victim of the infamous Kaseya ransomware attack that took place on Friday, July 2, 2021, which was the “largest criminal ransomware sprees in history.” Kaseya had suffered an attack that utilized their Virtual System Administrator (VSA) software to deliver REvil ransomware via an auto-update. Though they emerged from that attack, what its customers had to go through was a period of total unrest!

Alright, it’s comparison time!

With Hexnode, you don’t need to worry about many different things. Instead, it follows a simple approach; enroll your devices, create the required policies and apply them to your devices, and that’s it; your single console for managing devices is ready.

On the other hand, Kaseya follows a module-based approach whereby you need to embed modules depending on your use cases, which you may need to purchase separately. Then comes policy management, whereby you need to add the required policies under the policy cabinet. For migrating policies already present under the system, you need to copy them to the policy cabinet and further modify it. Then you need to define views or the operating systems that are affected by these policies. Well, that was just the tip of the iceberg. Let’s dive deeper.

User interface and ease of use

User interface and ease of use play a vital role in meeting the real purpose for which the software is built, i.e., simplifying the work of the IT admin. Being an IT admin is not easy; you need to monitor devices, be always on the lookout for suspicious activities, set the appropriate checks on the use of these devices by users, troubleshoot these issues as and when they appear and a lot more. Seems complicated, isn’t it?

We all know how difficult it is, managing these aspects of the entire fleet of organizational devices. So, on top of that, I don’t think anyone would recommend software with a UI that makes the whole process a lot more tedious. Let’s have a look at the customer reviews to get a clearer picture.

On Hexnode from the Hexnode community

“The easy-to-use UI that makes it so even your average technical person can understand how to manage devices via Hexnode.”

Administrator in Food & Beverages, Small-Business

“Easy intuitive interface! Easily managed learning curve,”

Jeremiah S, Mid-Market

On Kaseya from the Kaseya community

“Over the years, they have bolted on several features, and while they have polished up the interface quite a bit, the navigation is not intuitive, and there are times where you might need to go to several places to get the information you need. Not a very good solution out of the box.”

Administrator in Information Technology and Services, Small-Business

“The UI/UX is not very good. The web-based mouse-overs/pop-ups are tricky and can be frustrating to use.”

Executive Sponsor in Logistics and Supply Chain, Mid-Market

Identity and access management

In Hexnode, you can easily integrate your IAM solution like Okta by configuring the Okta domain and then configuring the required enrollment settings in the Hexnode portal.

However, the Identity and access management in Kaseya needs the installation of another module called the AuthAnvil to access additions to the two-factor authentication features, password server, single sign-on, and AD integration. For early adopters, the AuthAnvil Add-ins for Kaseya were made available free for the first year. That ended in the summer of 2012, after which a charge of $100/month was imposed for this additional functionality. However, installing another add-in and paying extra for these services doesn’t seem like the best option.

Expense management

The corporate world is an internet-fueled world. So, keeping track of the data and the individual device usage can be beneficial in the long run. It can help you keep track of the data usage and implement appropriate measures to control excessive data usage.

Well, Hexnode scores in this aspect; with a robust expense management system in place, you can easily keep track of the data usage of the individual devices and adopt appropriate measures to prevent instances of excessive data usage. For example, you can easily set a limit on the data usage and notify the user when the data usage exceeds a particular limit and further restrict data usage if the usage exceeds the set limit. Furthermore, with app-based restrictions, you can further limit the data usage of excessive data-consuming apps.

Kaseya, however, doesn’t support mobile data expense management.

Security management

With Hexnode, your security is ensured with a combination of aspects. The quote, “the difference between something good and great is the attention to details,” clearly brings forth the importance of focusing on the details. Following such a proactive approach makes it easier to check the entry of vulnerabilities than struggling to detect and mitigate them after they have compromised systems.

Hexnode’s security features range from full disk encryption features like File Vault and BitLocker to several restrictions. For example, this enforces the remote encryption of endpoints. These restrictions focus on a wide range of aspects, from device functionality and connectivity options to various other security options like a minimum level of Wi-Fi security. Further, you can also enforce OS updates directly from the portal. And the secure connectivity and apps environment to further help avoid device exposure to malware and viruses.

Another vital feature that ensures the security of user-facing devices is the Kiosk mode. Here, the device is locked down to a set of apps or websites that the organization trusts, and as a consequence, the chance of malware or other vulnerabilities creeping into the system is completely avoided.

Kaseya, however, has features that help automate patch management and others like backup and disaster recovery. These features are indeed beneficial but are not sufficient for all-around security. And Kaseya mainly relies on the deployed antivirus and antimalware software for security. Even though antivirus or antimalware claims to protect your data, we are yet to hear stories of corporate data being saved just because of an installed antivirus/ malware software. So, it’s always better to have multiple measures to curb vulnerabilities rather than entrusting your antivirus with that task and believing that everything will be alright.

Some other features exclusive to mobility management

Kaseya offers enterprise mobility solutions as a module within the VSA. While Kaseya offers robust network configuration management strategies, there are some other aspects that need consideration. When we focus on the enterprise mobility-specific aspects, Kaseya just offers basic features in most device aspects from their onboarding to the other important ones like application management and BYOD profiles. At the same time, Kaseya also ranks in its network configuration management strategies. However, with hexnode, you have options extending beyond the basic ones. For example, with a lot of onboarding options, there is flexibility for the users to choose the most appropriate option. Further, it is also possible to push apps, app groups, and customize store apps’ layout with Hexnode, among others.

Pricing

Hexnode offers various pricing options ranging from $1/user/month for its basic plan called “Express.” And, if you need advanced functionalities, you will have it all with the Ultra plan at $5.8 per user/month.

Kaseya follows quote-based pricing, and you need to pay additionally for the various modules you need, which makes it a bit far from affordable. However, to get accurate data you will need to reach out to the Kaseya team.

Quality of support

The software can be described as tools built to meet specific purposes. But do you think you will ever choose a software that is poorly documented and without good support, even if it promises high-end features? Well, I don’t think anyone would do that, especially not for a service they have subscribed to in order to save their valuable time!

Let’s have a comparison of the support offered by Hexnode and Kaseya. Given below are some of the user testimonials. And, who can tell you more about them than their customers!

From the Hexnode user community

“Easier to ask for support with their built-in live chat function.”

Jackson P, Support Technician, Small-Business

“The best customer support I’ve encountered. Someone is available to chat in minutes! I cannot believe that even if I am working at 2am, I am able to chat with someone and someone is available to call me within moments if I request it.”

Zain I, Small-Business (50 or fewer employees)

“Their support is top-notch. Always just a chat away, responding within a few minutes or less, with email follow-up.”

Eric B, IT Manager, Food Production, Mid-Market

From the Kaseya user community

“Support is tough to get a hold of quickly”

Michael F, Information Technology and Services, 10,001+ employees

“Support takes a while to respond”

Verified User, Engineer in Manufacturing, Electrical & Electronic Manufacturing Company

“Support has been alright, but we’ve had a couple of experiences with big delays.”

Kewyn Medina Supervisor IT Operations

Summary

Features Hexnode Kaseya
Kiosk management
iOS kiosk
Android kiosk
Windows kiosk
tvOS kiosk
Expense management
iOS
Android
Advanced Wi-Fi security options
Advanced App deployment options

The bottom line

While Kaseya offers robust patch management and other aspects like network configuration management, from the comparison, it’s evident that it falls short in many of the UEM-specific- features. And it’s obvious how Hexnode scores overall with a simple solution equipped with most UEM features in a simple and intuitive UI.

Share
  •  
  •  
  •  
  •  
  •  
Alessia Forster

Product Evangelist @ Hexnode. Take life as it comes. One day at a time.

Share your thoughts